FROM GROUP PRACTICE TO SOLO - A Canberra-based Psychoatrist’s Journey
The Transition
Leaving a group practice was a deliberate choice.
After years of working within a shared environment, this Canberra-based psychiatrist wanted to build something of her own — a practice shaped around how she worked, how she thought, and how she cared for her patients.
The goal wasn’t scale.
It wasn’t growth for growth’s sake.
It was autonomy.
Clinical focus.
A practice that reflected her values.
And at first, it felt right.
The Reality of Going Solo
What isn’t always visible at the outset is the operational weight that comes with independence.
The calls didn’t stop between sessions.
Bookings required constant attention.
Referrals arrived incomplete or unclear.
Billing needed checking, correcting, and following up.
Admin crept in quietly — then steadily.
After-hours work became routine.
Short gaps between patients filled with inbox triage.
Practice management software became cluttered with half-set workflows, outdated billing items, and workarounds that “sort of worked.”
The clinical work was never the issue.
But building the practice kept slipping to the bottom of the list.
The Challenge: It Wasn’t Capability — It Was Capacity
She was capable.
Highly organised.
Deeply invested in doing things properly.
But she was doing too much alone.
Every small operational decision — how bookings were handled, how invoices were raised, how referrals were processed — pulled attention away from patient care.
The challenge wasn’t finding someone to help.
It was finding support that wouldn’t disrupt how she already worked.
She didn’t want noise.
She didn’t want constant clarification.She didn’t want to re-explain her standards.
She needed support that understood the practice before touching it.
The Approach: Understanding Came First
This wasn’t about offloading admin.
It was about understanding:
Her practice
Her processes
Her patients
Before anything changed, we took the time to understand how things were being done — and why.
How she preferred bookings to be handled.
What information she wanted before appointments.
How referrals should be triaged and documented.
Where billing errors were creeping in — and where the software setup itself was working against her.
At the centre of it all was the practitioner — not the task list.
The Support: Remyee Stepped In as Her Operations Team
Remyee stepped in as her operations team — quietly and deliberately.
We didn’t overhaul the practice overnight.
We stabilised it.
Calls and bookings managed consistently
Referrals processed with clarity and care
Paperwork handled without interrupting clinical flow
Invoicing monitored and followed through — not left to pile up
Everything was done to her standard.
Quietly.
Reliably.
In a way that felt integrated, not imposed.
The Outcome: The Practice Found Its Rhythm
The difference wasn’t dramatic — and that was the point.
There were fewer interruptions during clinical hours.
Less admin spilling into evenings.
A healthier separation between work and rest.
Most importantly, there was time and headspace again.
Time to think about the practice, not just operate it.
Space to make decisions without fatigue.
Confidence that the background was being handled properly.
The practice didn’t just run — it settled.
The Takeaway
Sustainable practices aren’t built through constant hustle.
They’re built behind the scenes.
With systems that make sense.
With support that understands nuance.
With operations that protect both the practitioner and the practice.
At Remyee, our role isn’t to be loud or visible.
It’s to make sure practitioners can focus on the work that matters — knowing everything else is quietly taken care of.
